If you recently placed an order and have not received a confirmation email or receipt, follow the steps below to resolve the issue:
1. Thoroughly check your inbox
Start by checking your email inbox for the confirmation email or receipt. Be sure to look in the following places:
- Regular inbox
- Spam/junk folder (emails from us may occasionally be filtered there)
Important: If you find the confirmation email in your spam/junk folder, please add us as a contact to ensure you don’t miss future order notifications.
2. Verify Your Purchase
If you can’t find the confirmation email, review the billing/transaction history for any credit/debit cards you may have used to place the order.
- Look for a charge from IHEARTDOGS in your transaction history.
3. Contact Us
If you still cannot locate your confirmation email or receipt but do find a charge in your transaction history, please reach out to us.
When contacting us, provide the following details to help us locate your order:
- Full name used at checkout
- Email address used to place the order
- Full shipping address
You can contact us here. A member of our team will verify your purchase and assist with any additional questions or concerns you may have.
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