At iHeartDogs, we’re excited to offer international shipping to our global family of dog lovers! Here’s a detailed guide to help you understand our international ordering options.
Delivery Duties Paid (DDP) Checkout (shipping to AU/ CA/ UK/ NZ only)
DDP is currently available for orders shipping to Australia, Canada, United Kingdom, and New Zealand. With DDP, customs duties and taxes are calculated and paid at checkout, ensuring a smooth delivery experience with no surprise fees.
Shipping Methods for DDP:
- Standard Shipping (via DHL): Delivered within 14 business days (Monday–Friday) after the order is shipped.
- Premium Shipping (via FedEx): Delivered within 10 business days (Monday–Friday) after the order is shipped.
Important Note:
Certain items in our store are not eligible for DDP checkout. These include:
- Apparel
- Mugs
- Blankets
- Circle Ornaments
If your order contains any of these items, please manually switch to DDU checkout (example below).
Delivery Duties Unpaid (DDU) Checkout
DDU is available for all countries outside of the USA, including those that support DDP. With DDU, any applicable customs duties and taxes are handled by your country’s customs office and are payable upon delivery.
Shipping Method for DDU:
Expedited shipping options are unavailable at this time.
- Standard Shipping (via UPS Mail Innovations): Delivered within 4 weeks after the order is shipped. Final delivery will be made by your local post office.
Additional Information
- Orders containing a mix of DDP-eligible and non-DDP-eligible items will require switching to DDU checkout (option presented in DDP checkout).
- Tracking information will be provided with all international orders to help you stay updated on your shipment’s progress.
- Delivery times are estimated and may vary depending on customs clearance and local postal services.
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