Ordering & Delivery

Existing Orders

• I placed an order and didn't receive a confirmation/receipt. What do I do?
• Can I cancel an order or item(s) within an order?
• Can I add item(s) to an order I placed?
• Can I change the address on an order I placed?
• Why was my iHeartDogs order cancelled?

Tracking & Delivery

• I only received part of my order. Where's the rest?
• How can I track my order?
• When will my order ship?
• My tracking information says my order was delivered, but I didn't receive it. What do I do?
• When will my order be delivered?
• Shipping Restrictions

See all 15 articles

Help Placing an Order

• International Ordering
• Placing an order
• How much does shipping cost?
• Shopping Cart
• Gifting Options
• What is a payment error code?

See all 7 articles

Payments & Refunds

• What payment types does iHeartDogs accept?
• Why was my credit card charged before my order shipped?

Discounts & Promotions

• Where do I enter my coupon or store credit code?
• My coupon code isn't working
• How can I get a coupon or promo code?